Proud Partners of
AI & Knowledge
Automating every step of the customer journey
Giving customers better answers, faster
Agent Assist
Make every agent your best agent
Consistent, accurate responses
Dynamically suggests responses to agents based on the real-time conversation, learning from the knowledge base and previous conversations
Time-saving automations
In-app automations perform in-call and after-call actions, such as schedulingan appointment or placing an order
Automatic data entry
Agent Assist proactivily populates keywords into forms and call notes to reduce manual and mundane tasks
Virtual Agent
Service your customers 24/7 with an intelligent agent
Round-the-clock support
Serve customers better with artifical intelligence that talks, understands, and interacts in a natural human -like, conversational service 24/7
Intent/sentiment emotion analysis
Better understand desired customer outcomes delievering immediate and personalised self-service and intelligent handoffs to human agents for more complex issues through real-time call transcription
Personalisation
Artificial intelligence that learns from your unique interactions, providing highly relvant support imporvements to create better customer journeys
Guide
Help your customers and agents help themselves with an AI-powered knowledge base
Self-service support
Guide uses AI to provide customers and agents with the most relevant knowledge base content in real time - based on the context of their requests
Easy-to-use article composer
Creating and maintaining articles is easy, and intelligent recommendations help you identify which articles need improving and how
Rich data goldmine
get rid data silos and use AI to integrate all of the disparate systems across your business to surface answers directly in Guide
Community-generated knowledge
Scale your content while ensuring accuracy by crowdsourcing answers from your agents and customers
AI Trainer
Automation made better with human-in-the-loop technology
Improve machine learning models without data scientists
Talkdesk AI Trainer is the first human-in-th-loop tool to be included in the operational flow of contact centres. Reduce dependency on highly specialised data scientists to update AI models
Resolve more cases through automation
Resolve customer cases faster by improving the level of accuracy and confidence in automations, decreasing the cost per case and increasing CSAT and NPS scores
Empower agents to jointhe era of AI
With a simple, no-code interface, leverage in-house CX experts, such as agents and supervisors, to improve AI with their domain expertise. Talkdesk AI Trainer is a bold move into the future of work, where agents are empowered to join the era of AI
