Clarita Solutions

• Not engaging us early enough. Let’s get it right from the start, together.
• Self-prescribing; not allowing a specialist to take a closer look first.
• Scope creep: this occurs when customers are so overwhelmed by new functionality that they keep adding requirements, often not focussed on the core business needs but simply ‘nice-to-haves’. We’d ask ‘if it doesn’t address the identified issues, why do it?’
• Lack of a company-wide overview to understand integration possibilities; get departments out of their silos and get everyone considering the greater corporate benefits.
• Lack of ownership- staying at arm’s length from the system and assuming ownership somehow rests with the supplier. It’s your business; it’s your mission-critical system. Don’t forget that, don’t subcontract that. Make the supplier perform but stay in control.
• Unreal expectations; when this happens, some suppliers avoid the real issues and just tell you what you want to hear. Clarita is always open and honest about the issues, no matter how difficult they may be to contemplate.
• Not enough focus on the relationship: trust between the two parties is critical, your business is ours. If that link isn’t established, then synergy floats out the window.
• Too much focus on ‘feature/function’ selections rather than a practical view of what it can do faster, better, richer, more beneficially.
• In treating the system as a commodity buy, customers fail to appreciate the real value of IT: right at the centre of everything that drives the company, right at the centre of its intelligence and its profitability.
• Subcontracting key tasks to the supplier which should be performed by internal staff. The result is increased costs and decreased direct knowledge amongst staff. If you don’t need a specialist to do it, why pay one? The more you depend on the supplier, the more you’ll spend with the supplier.

"We passionately believe that the latest wave of technology holds the potential to dramatically change any business for the better. Whether a business achieves it or not depends entirely on their approach to implementing. At Clarita we’ll never tell you it’s going to be easy, because it’s not, but if a customer is truly committed to improving their business we’ll have the courage to break down the barriers to get them there. "
Martin Thomas, Managing Director, Clarita